The following statement sets out the ATLANTIS HOTEL MELBOURNE’S policy relating to the collection, storage and use of personal information.

The Atlantis Hotel Melbourne is in compliance with the Privacy Act 1988.

The Atlantis Hotel Melbourne – Privacy Policy

Compliance with Privacy Legislation

The Atlantis Hotel Melbourne takes seriously its obligation to safeguard personal information about its customers. This policy is in compliance with the National Privacy Principles (NPPs) in the Privacy Act 1988.

Collection of Personal Information

Personal information is generally defined as information or an opinion that can identify a person. The type of personal information that we may collect from a guest will allow us to complete a reservation and or identify the person who has made the reservation at the hotel.

Use and Disclosure of Personal Information

At any time before we disclose any personal information we will obtain your consent to do so, other than in exceptional circumstances where the use is authorised by law or is reasonably necessary to enforce the law Sharing information with other organisations

At no time will the Atlantis Hotel Melbourne sell your personal information to other companies nor will we share this information with any other website or organisation.

Marketing

The Atlantis Hotel Melbourne will only send advertising mail or email to you if you have indicated to us that you wish to receive such mail or email.

Security of personal information

The Atlantis Hotel will take reasonable steps to protect all the personal information it collects and ensure it is accurate and up-to-date.

Your personal information is held on secure servers and all paper records are disposed of in secure facilities.

Changes in the Future

The Atlantis Hotel Melbourne reserves the right to change its Privacy Policy at any time and notify its customers by posting an updated version of the policy on its website.

Third Party Reservation Websites

The Atlantis Hotel Melbourne will receive resevations and enquires from other websites at times but as these websites are not under its control we are not responsible for the conduct of these companies and websites and we strongly advise you to review the privacy policies of these sites before disclosing your personal information on them.

Additional Information on Privacy

For further information about privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au

OUR RESPONSIBILITIES UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EU or UK you have certain rights and protections under the EU and UK GDPR regarding the processing of your Personal Data.

We collect, use and store your Personal Data to enable us to provide you with our goods or services and information about them. We rely on the following lawful means of processing your Personal Data:
– Where it is necessary to fulfil a contract with you. This includes where we collect your Personal Data to enable us to send you our goods or provide you with our services.
– Where you have given us valid consent to use your Personal Data. We will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where we email newsletters or send mobile phone notifications.
– We may also process your Personal Data where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.

YOUR RIGHTS AS AN EU OR UK RESIDENT

If you are a resident of the EU or UK you have various rights including the:
– Right to be informed;
– Right of access;
– Right to rectification;
– Right to object;
– Right to restriction of processing;
– Right to erasure or to be forgotten;
– Right to data portability; and
– Right not to be subject to automated processing.

If you want to access your Personal Data or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Data.

If you would like to limit or request deletion of your Personal Data or exercise any other rights you can do so by contacting us.

WITHDRAWING YOUR CONSENT

You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails, by clicking unsubscribe or by using the opt out option through our App.

If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

OUR COMPLIANCE

We comply with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries and the UK. All Personal Data stored on our platform is treated as confidential. It is stored securely and is only accessed by authorized personnel. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected.

We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of Personal Data and we have adequate cyber security measures in place.

YOUR ACKNOWLEDGEMENT

By providing us with your Personal Data, you consent to us disclosing it to third parties who reside outside the EU or UK. We will ensure that those third parties are GDPR compliant.

If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have a right to lodge a complaint with the Australian Privacy Commissioner through their website:

https://www.oaic.gov.au/privacy/privacy-complaints/